Shipping policy

At Halora, we are committed to delivering your lighting products safely and efficiently.

Please read our shipping policy carefully before placing an order.

All orders are processed within 1–3 business days.

During peak seasons or promotional periods, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking information.

Estimated delivery times are as follows:

Please note that delivery times are estimates and may vary due to customs, carrier delays, or local conditions.

We may offer free shipping on selected orders or promotions.

Shipping costs (if applicable) will be calculated at checkout.

Once your order is shipped, you will receive a tracking number via email.

You can use this number to track your shipment at any time.

International orders may be subject to customs duties or import taxes.

These charges are determined by your local customs office and are the responsibility of the customer.

Halora is not responsible for delays caused by customs procedures.

We carefully package all lighting products to ensure safe delivery.

However, if your item arrives damaged, is lost, or significantly delayed, please contact us at:

We will assist you in resolving the issue as quickly as possible.

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delivered to incorrect or incomplete addresses.

Orders may only be modified or cancelled within 12 hours of placement.

After processing begins, changes may no longer be possible.

If you have any questions about shipping, please contact us at:
📩 haloralight@gmail.com