Refund policy
We offer a 30-day return policy for all Halora lighting products.
This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original packaging, and include proof of purchase.
To initiate a return, please contact us at:
📩 haloralight@gmail.com
Once your return request is approved, we will provide instructions on how and where to send your package.
Please note: Items sent back without prior approval will not be accepted.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for the following items:
- Custom or special-order lighting products
- Items that have been installed, modified, or show signs of use
- Sale items or clearance products
- Gift cards
Exchanges
If you would like a different product, the fastest solution is to return your item and place a new order.
We recommend exchanges for faster resolution compared to refunds.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be unused, in original packaging, and include proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at haloralight@gmail.com.
Customer Care Promise
At Halora, we are committed to ensuring every lighting piece meets your expectations.
If there is any issue with your order, our support team is here to help.