• Get in Touch

    At HaloraLight, we are committed to providing a smooth and reliable shopping experience for every customer.

    If you have any questions about our lighting products, orders, shipping, or returns, our customer support team is here to assist you. Please feel free to contact us, and we will carefully review your request and provide support as soon as possible.

    We appreciate your trust in HaloraLight and look forward to helping you create a more beautiful and comfortable living space.

  • Email
    haloralight@gmail.com

    Response Time
    12–24 hours (Monday–Friday)

    Business Hours
    Monday – Friday
    9:00 AM – 6:00 PM (GMT+8)

    Business Address
    Room 507, 5th Floor, No.23-2-1 Weiyi Road,
    Guzhen Town, Zhongshan,
    Guangdong 528421, China

  • Send Us a Message

    Please fill out the form below and we'll get back to you as soon as possible.

FQA

How long does delivery usually take?

Orders are typically processed within 1–3 business days. Delivery takes about 7–15 business days depending on your location.

Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders.

Can I modify or cancel my order after placing it?

Orders can usually be modified or canceled within 12 hours after purchase. After processing begins, changes may no longer be possible.

Are your LED drivers certified?

Yes. Our LED drivers are CE certified and comply with international safety standards to ensure stable performance and safe operation.

Do you provide tracking information?

Yes. Once your order has been shipped, a tracking number will be sent via email so you can monitor the delivery status.

What is your return policy?


We accept returns within 30 days for unused items in original packaging. Return requests are reviewed based on order condition.

What if my item arrives damaged or defective?

If your item arrives damaged or has a manufacturing issue, please contact us within 48 hours with photos. We will review the case and offer a suitable solution such as replacement or refund when applicable.

Do your products come with a warranty?

Yes, all lighting products come with a 2-year warranty covering manufacturing defects.

Are your lights easy to install?

Yes, our lights come with installation instructions. We recommend professional installation for safety.

How can I contact you?

You can reach us at haloralight@gmail.com. We usually reply within 12–24 hours.

What should I do if I entered the wrong address?

Please contact us as soon as possible. We will try to update it before shipment, but we cannot guarantee changes after dispatch.

Who covers return shipping costs?

In most cases, return shipping costs are the responsibility of the customer unless the issue is due to a product defect or shipping error.

Are the materials durable and high quality?

Our products are made with selected materials such as glass, aluminum, and stone. Natural variations may occur in certain materials.